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Do = ½ Done Blog

Do You Like Your Delivery Driver?

Your Deliver Driver is Important to You

If you don’t like your delivery driver, you might think the company stinks. If you love your delivery driver, then you love the company they work for. It doesn’t much matter what color the truck is, or how big the company is.

The delivery driver is the extremity of the corporate body. They are the face, the eyes and ears of the company. If your experience with the delivery driver is not good, it does not reflect well on the company.

Is Your Deliver Driver An Ambassador?

The driver may deliver the goods but do they deliver the brand promise? Are the drivers brand ambassadors? Do they deliver a great impression of the company?

The delivery driver may be the only contact you have with the company. I think the delivery driver should be a customer service agents on wheels.

What has been your experience with delivery drivers?

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Business Analysis
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Leadership Development
Logistics Support
Process Improvement
Route Optimization
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Location Analysis PDF  | Print |  E-mail
Fortune 100 Division: Location Analysis

Problem:  Where do you add capacity for your expanding distribution network?  Do you add a new location or expand the current facility?
Solution:  Plan and design a network of as many as 12 delivery centers in a major metropolitan area to reduce costs and improve productivity and service quality.  Sometimes the answer is to build a new and larger facility to replace the current building and sometimes it’s adding a new facility to the network.  Cost and service to the customer drive this decision.
Results:  Reduced overall network costs 10%.

 

Testimonials

“Peter DiSantis worked closely with me to ensure our operations were functioning at peak levels. I found him easy to work with, highly intelligent, a gifted analyst, and a man of high integrity.”
Neal Fleetwood
--Senior Manager , FedEx Ground
 

 

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