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Do = ½ Done Blog

Do You Like Your Delivery Driver?

Your Deliver Driver is Important to You

If you don’t like your delivery driver, you might think the company stinks. If you love your delivery driver, then you love the company they work for. It doesn’t much matter what color the truck is, or how big the company is.

The delivery driver is the extremity of the corporate body. They are the face, the eyes and ears of the company. If your experience with the delivery driver is not good, it does not reflect well on the company.

Is Your Deliver Driver An Ambassador?

The driver may deliver the goods but do they deliver the brand promise? Are the drivers brand ambassadors? Do they deliver a great impression of the company?

The delivery driver may be the only contact you have with the company. I think the delivery driver should be a customer service agents on wheels.

What has been your experience with delivery drivers?

Brief List of Services

Business Analysis
Business Continuity
Leadership Development
Logistics Support
Process Improvement
Route Optimization
Training Workshops
Driver Training PDF  | Print |  E-mail
Fortune 100 Division: Driver Training

Problem:  Drivers productivity and service was under par because drivers lacked training.
Solution:  Design a training program for all drivers.
Results:  Driver productivity and the service improved an additional six percent after the implementation of training program. 

 

 

Testimonials

“Pete DiSantis is an excellent analytical thinker. His approach to conflict involves consideration of all relative facts and potential outcomes. He is passionate about the training and development of his peers and direct reports. I know Pete to be an outstanding team player of the highest ethical standards who's commitment to task has produced positive results in the most challenging of business environments.”
Ron Cazares
--Senior Manager , FedEx Ground 
 
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