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 We can’t solve problems by using the same kind of thinking we used when we created them.

 --Albert Einstein

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Do = ½ Done Blog

Do You Like Your Delivery Driver?

Your Deliver Driver is Important to You

If you don’t like your delivery driver, you might think the company stinks. If you love your delivery driver, then you love the company they work for. It doesn’t much matter what color the truck is, or how big the company is.

The delivery driver is the extremity of the corporate body. They are the face, the eyes and ears of the company. If your experience with the delivery driver is not good, it does not reflect well on the company.

Is Your Deliver Driver An Ambassador?

The driver may deliver the goods but do they deliver the brand promise? Are the drivers brand ambassadors? Do they deliver a great impression of the company?

The delivery driver may be the only contact you have with the company. I think the delivery driver should be a customer service agents on wheels.

What has been your experience with delivery drivers?

Brief List of Services

Business Analysis
Business Continuity
Leadership Development
Logistics Support
Process Improvement
Route Optimization
Training Workshops
Field Management Reports PDF  | Print |  E-mail
Fortune 100 Division: FMR/FPR

Problem:  Driver productivity is not tracked.
Solution:  Designed a daily management reporting system to track driver and route productivity daily.
Results:  Improved driver productivity 10 percent one year after the implementation of the new management information system. 

 

 

Testimonials

“Pete DiSantis and I worked together at Airborne Express for several years. During our tenure I watched Pete bring the company into the computer age. He implemented training for managers that did not previously did not exist at any level and was a ease dealing with executives as well as hourly employees. Pete would be a great addition to any company.”
Gary Chardavoyne
--District Field Services Manager , Airborne Express
 
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