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Do = ½ Done Blog

Do You Like Your Delivery Driver?

Your Deliver Driver is Important to You

If you don’t like your delivery driver, you might think the company stinks. If you love your delivery driver, then you love the company they work for. It doesn’t much matter what color the truck is, or how big the company is.

The delivery driver is the extremity of the corporate body. They are the face, the eyes and ears of the company. If your experience with the delivery driver is not good, it does not reflect well on the company.

Is Your Deliver Driver An Ambassador?

The driver may deliver the goods but do they deliver the brand promise? Are the drivers brand ambassadors? Do they deliver a great impression of the company?

The delivery driver may be the only contact you have with the company. I think the delivery driver should be a customer service agents on wheels.

What has been your experience with delivery drivers?

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Business Analysis
Business Continuity
Leadership Development
Logistics Support
Process Improvement
Route Optimization
Training Workshops
Container Transport Vehicle PDF  | Print |  E-mail
Fortune 100 Division: CTV Mate

Problem: Improve delivery service in new markets by reducing the process time of the entire morning sort.
Solution: Implemented a conveyor system and trailer with side doors, which eliminated the necessity to unload the freight containers from trailers.
Results: All new facilities had the new conveyor system installed, which reduced the total sort time by 10 minutes and improved delivery service two additional percentage points.  This conveyor system was adopted nationwide.  Where space was available, old facilities were retrofitted when it was economically feasible. 

 

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Derrick Anderson
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