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Do = ½ Done Blog

Do You Like Your Delivery Driver?

Your Deliver Driver is Important to You

If you don’t like your delivery driver, you might think the company stinks. If you love your delivery driver, then you love the company they work for. It doesn’t much matter what color the truck is, or how big the company is.

The delivery driver is the extremity of the corporate body. They are the face, the eyes and ears of the company. If your experience with the delivery driver is not good, it does not reflect well on the company.

Is Your Deliver Driver An Ambassador?

The driver may deliver the goods but do they deliver the brand promise? Are the drivers brand ambassadors? Do they deliver a great impression of the company?

The delivery driver may be the only contact you have with the company. I think the delivery driver should be a customer service agents on wheels.

What has been your experience with delivery drivers?

Brief List of Services

Business Analysis
Business Continuity
Leadership Development
Logistics Support
Process Improvement
Route Optimization
Training Workshops
DC-10 Ramp Operations PDF  | Print |  E-mail
Fortune 100 Cargo Aircraft Operations: DC-10

Problem:  Plan the introduction of the inaugural wide body cargo aircraft operations in the field replacing three narrow body aircraft while maintaining, at least, the same level of service to the delivery customer.
Solution:  Involve all operations personnel.  Analyze the operation in its smallest parts.  Reduce cycle times and transportation times while maximizing the number of simultaneous operations.
Results:  Service improved to all delivery stations while minimizing capital expenditure.  

 

 

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“No matter the area, be it productivity reporting, procedures, or operational improvements, Pete demonstrated a keen understanding of my needs as a customer and provided quality solutions in an expeditious fashion that produced immediate results.”
Derrick Anderson
- Director of Distribution, SubmitOrder.com
 
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