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Do = ½ Done Blog

Do You Like Your Delivery Driver?

Your Deliver Driver is Important to You

If you don’t like your delivery driver, you might think the company stinks. If you love your delivery driver, then you love the company they work for. It doesn’t much matter what color the truck is, or how big the company is.

The delivery driver is the extremity of the corporate body. They are the face, the eyes and ears of the company. If your experience with the delivery driver is not good, it does not reflect well on the company.

Is Your Deliver Driver An Ambassador?

The driver may deliver the goods but do they deliver the brand promise? Are the drivers brand ambassadors? Do they deliver a great impression of the company?

The delivery driver may be the only contact you have with the company. I think the delivery driver should be a customer service agents on wheels.

What has been your experience with delivery drivers?

Brief List of Services

Business Analysis
Business Continuity
Leadership Development
Logistics Support
Process Improvement
Route Optimization
Training Workshops
Project List
Location Analysis PDF  | Print |  E-mail
Fortune 100 Division: Location Analysis

Problem:  Where do you add capacity for your expanding distribution network?  Do you add a new location or expand the current facility?
Solution:  Plan and design a network of as many as 12 delivery centers in a major metropolitan area to reduce costs and improve productivity and service quality.  Sometimes the answer is to build a new and larger facility to replace the current building and sometimes it’s adding a new facility to the network.  Cost and service to the customer drive this decision.
Results:  Reduced overall network costs 10%.

 
Truck Hub PDF  | Print |  E-mail
Fortune 100 Division: Truck Hub

Problem:  High transportation costs for origin and destination points along the East Coast.
Solution:  Plan and design a network connecting 25 locations from Boston to the District of Columbia for overnight service.
Results:  Reduced transportation costs 70%. 

 

 
Facility & Fleet Plans PDF  | Print |  E-mail
Fortune 100 Division: Facility & Fleet Plans

Problem:  Capital resources for facilities and equipment were allocated based on urgency.
Solution:  Initiated the forecasting of facilities and equipment, which prioritize their value and strategic need.
Results:  A 20 million dollar capital budget was finally under control and resources were appropriately allocated.  

 

 
Management Training PDF  | Print |  E-mail
Fortune 100 Division: Management Training

Problem:  The implementation of a standard methods program required the training of all operations supervisors and managers.
Solution: Authored, administered and managed a division wide 8 day training program for all operations management.
Results:  Driver productivity continued to improve sixteen percent where the standard methods program was implemented.  Corporate average was 5%. 

 

 
Driver Training PDF  | Print |  E-mail
Fortune 100 Division: Driver Training

Problem:  Drivers productivity and service was under par because drivers lacked training.
Solution:  Design a training program for all drivers.
Results:  Driver productivity and the service improved an additional six percent after the implementation of training program. 

 

 
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Testimonials

"Pete has been with our manufacturing company from the beginning. He has designed our production processes, warehouse facility and set our standards for quality and fulfillment. When our business grew by 150% in one month, Pete was able to create and implement the procedures necessary to handle that growth and set the projections and practices necessary for us to expand on that growth with ease. We could not have achieved the level of success we currently enjoy without his acumen, passion and foresight."
Kate D.
- Owner, Full Circle Studio
 
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