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 We can’t solve problems by using the same kind of thinking we used when we created them.

 --Albert Einstein

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Creating A Collaborative Enterprise PDF 

The author - Robert NitschkeThe book - Creating a Collaborative Enterprise

Robert Nitschke is Business Collaboration and Operations Expert. He is the author of this valuable book. Bob is also a friend and mentor. Bob brings 30 years of experience at various executive levels in a wide variety of industries. Creating A Collaborative Enterprise is a bit contrary and will shake your understanding of collaboration and expand it.

Do you want to learn how to be a more effective manager or leader?

Do you want to learn how to increase the effectiveness of your company?

—without spending an enormous amount of time and dollars?

Have you ever wondered how “Collaboration” would really save your career and your company’s profits?

 
Why Do People Drive Trucks?

AF Van2Do You Like To Drive?

I like to drive. I'll jump in the car and go for a day trip. A few years ago, I took a one week RV trip covering almost 2000 miles. It was fun.

Why do people drive professionally? 

I have been observing drivers at work for over 35 years, here are my hypotheses:

  1. They would rather be alone in their trucks, than depend on others.
  2. They don’t want the office politics or a meaningless relationship with a co-worker.
  3. They like the daily adventure of driving. Every day is different. Every mile is different.
  4. They want control of their day to do want they want, when they want to.
  5. They just want to do their driving job well.

What do you think?

 
Do You Like Your Delivery Driver?

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Your Deliver Driver is Important to You

If you don’t like your delivery driver, you might think the company stinks. If you love your delivery driver, then you love the company they work for. It doesn’t much matter what color the truck is, or how big the company is.

The delivery driver is the extremity of the corporate body. They are the face, the eyes and ears of the company. If your experience with the delivery driver is not good, it does not reflect well on the company.

Is Your Deliver Driver An Ambassador?

The driver may deliver the goods but do they deliver the brand promise? Are the drivers brand ambassadors? Do they deliver a great impression of the company?

The delivery driver may be the only contact you have with the company. I think the delivery driver should be a customer service agents on wheels.

What has been your experience with delivery drivers?

 
How Process Improvement Can Help Your Business PDF 

Process ImprovementWile E. Coyote Is My Process Improvement Hero

Of all the heros and superheros I have known, Wile E. Coyote has never been on that list. I only recently discovered an ardent admiration for Mr. Coyote. Why? Because, he is a process improvement expert. He is a tenacious problem solving animal and an avid proponent of Plan-Do-Check-Act. Mr. Coyote may not realize how good he is but he does have a fan club. At this writing there are five fan pages on Facebook regarding Wile E. Coyote with a grand total of over 19,000 likes/members. Mr. Coyote may not even realize his process improvement process is classic. Nevertheless, here is what Mr. Coyote does that is so amazing.

 
Social Media - What's the Point? PDF 

ROII think it is fair to say, at this point of its short history, that social media is misunderstood. Opinions survive on either side of the spectrum. The crevasse exists between the early and the late adopters; just like it does with any breakthrough in technology. A computer story is illustrated within that is parallel to changes brought by the introduction of the airplane, automobile, and even telephone before that.

The difference of opinion is based on many fears: the longevity and persistence in the market, the usefulness and, not least of all, is the return on investment (ROI) of both time and money.

 
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