Millions of Dollars Saved in the Transportation and Logistics Industry

 

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 We can’t solve problems by using the same kind of thinking we used when we created them.

 --Albert Einstein

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Do = ½ Done Blog

Do You Like Your Delivery Driver?

Your Deliver Driver is Important to You

If you don’t like your delivery driver, you might think the company stinks. If you love your delivery driver, then you love the company they work for. It doesn’t much matter what color the truck is, or how big the company is.

The delivery driver is the extremity of the corporate body. They are the face, the eyes and ears of the company. If your experience with the delivery driver is not good, it does not reflect well on the company.

Is Your Deliver Driver An Ambassador?

The driver may deliver the goods but do they deliver the brand promise? Are the drivers brand ambassadors? Do they deliver a great impression of the company?

The delivery driver may be the only contact you have with the company. I think the delivery driver should be a customer service agents on wheels.

What has been your experience with delivery drivers?

Brief List of Services

Business Analysis
Business Continuity
Leadership Development
Logistics Support
Process Improvement
Route Optimization
Training Workshops

PDCA

Peter DiSantis Consulting  Associates

Plan-Do-Check-Act

PDCA are the initials for our company name and an acronym for "Plan-Do-Check-Act".  The PDCA methodology has long been deeply ingrained in our business model.  PDCA ("Plan-Do-Check-Act") is a four step repetitive process improvement methodology.  It is a classic Total Quality Management technique introduced as the Shewhart Cycle.  Although popularized by W. Edwards Deming in the 1950’s, its origin reaches back to the 17th Century.  Today Six Sigma refers to it as DMAIC.

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Our Vision

Our vision is to promote the highest quality value and customer experience.

Our Mission

Our mission is to assist with the improvement of the logistics industry, one company at a time.

Our Philosophy

Everyone does the best they know how with the information they have available.  We like to shed some light into those dark corners, revealing more valuable information for better decisions by implementing a Plan, Do, Check, Act methodology.

Our Values

Fairness, Trust, Service, Integrity, Competence, Objectivity, Professionalism and Propriety. 





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Testimonials

"Pete's application of Industrial Engineering's statistical analysis to our University of Washington Loading Dock study resulted in real world truck queuing estimates that gave confidence to the University for the design their new truck dock space in the Health Sciences Campus."
Vic Bishop
- CEO, Transportation Planning & Engineering
 
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