I have a small tribe. Five children, four of them married with wonderful spouses and five grandchildren, so far. My Mom came from a family of eleven and my Dad from a smaller family, only nine. That's eighteen aunts and uncles, then their spouses and then cousins. Every Sunday we were at one grandmother’s or the other. A small home jam packed with people and a table piled high with food. Forget about it! A good Italian tribe spawned in New York City and now spread all over the country. However, most members are still within 100 miles of the Big Apple. So what, you say.
PDCA has saved millions of dollars providing process improvement, primarily, to the commercial transportation, trucking and logistics industry. From basic to expanded engineering services, PDCA has formulated and implemented strategic and tactical plans in Fortune 100, Internet startup and entrepreneurial companies, among others. As a result productivity, profit, capacity, quality and the customer experience improves, while costs drop.
"I met Pete in 2008, when I needed a trainer to present a series of 1½ day workshops to introduce the logistics operation of a Fortune 500 company to the softer side of logistics – soft skills such as building relationships with clients, coworkers, and the public at large (when out there in a company-branded vehicle and uniform). Pete is an entertaining and passionate trainer. During those same workshops, Pete made grown men cry. Not because he was ornery but because he connected them emotionally to their true purpose of working for the organization.
I continue to work with Pete as a content developer as he has both outstanding analytical skills and a high emotional IQ. Pete can develop a plan to make an organization efficient and then translate that into programs that touch people in ways that motivate them to make those efficiencies possible."