If you don’t like your delivery driver, you might think the company stinks. If you love your delivery driver, then you love the company they work for. It doesn’t much matter what color the truck is, or how big the company is.
The delivery driver is the extremity of the corporate body. They are the face, the eyes and ears of the company. If your experience with the delivery driver is not good, it does not reflect well on the company.
Is Your Deliver Driver An Ambassador?
The driver may deliver the goods but do they deliver the brand promise? Are the drivers brand ambassadors? Do they deliver a great impression of the company?
The delivery driver may be the only contact you have with the company. I think the delivery driver should be a customer service agents on wheels.
What has been your experience with delivery drivers?
PDCA has saved millions of dollars providing process improvement, primarily, to the commercial transportation, trucking and logistics industry. From basic to expanded engineering services, PDCA has formulated and implemented strategic and tactical plans in Fortune 100, Internet startup and entrepreneurial companies, among others. As a result productivity, profit, capacity, quality and the customer experience improves, while costs drop.